Frequently Asked Questions

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Q. What are your operating hours?

Hours of operation are from 8am-8pm, Monday-Saturday & 12pm-8pm on Sunday’s.

Q. Do you take my insurance?

We are participating providers with most major insurance plans, however, if your insurance carrier isn’t listed, please call us and we can confirm by phone. In the event that we do not participate with your health insurance plan, we can provide you with the proper medical documentation of your visit to submit your claim directly to your US based insurance carrier.

Q. What are your payment policies and kind of payments do you accept?

We will submit claims to those insurance companies that we participate with on your behalf for payment. Co-payments are due at the time of your visit. Any claims that are unpaid by your insurer are ultimately your responsibility. We accept cash, credit card, and debit cards.

Q. What should I bring with me for my first visit?

Please bring your current insurance card, driver’s license, or photo ID along with any important medical information. Also be prepared to let our staff know your medical history, current medications and medication allergies.

Q. Do I need an appointment to be seen?

No, we are a walk-in facility with no appointments necessary. We make our service available on your schedule, not ours!

Q. What if I need a referral to a specialist?

For medical problems requiring specialty follow up care, we will refer and assist you in accessing needed follow up with local specialists that we know and trust. If you have received prior specialty care we will coordinate follow up with that physician, send them pertinent medical records and test results and provide you with your digital x-rays on CD if needed. Most common examples of these referrals include: orthopedics, ophthalmology, surgery, ENT, dermatology and OB/Gyn.

For additional answers to commonly asked questions, call our Southlake office today at (817) 774-9704.